Appeals Policy

Last updated: [05-28-2025]

1. Introduction

This appeals policy is part of the legal agreement between you and Goodchat. By using Goodchat, you agree to the terms of this policy. Please read it carefully.

This policy explains the process by which users can appeal decisions made by Goodchat, including actions related to content moderation, account suspension, or other measures that may impact their use of our service.

This policy should be read alongside our Terms of Service, Acceptable Use Policy, DMCA Policy, and Complaints Policy, all of which govern your use of Goodchat.

2. Contact Information

Goodchat is operated by Network Capital, LLC, located at 1395 Brickell Ave, Suite 800, Miami, FL, 33131.

You can contact us by writing to the address above, emailing us at [email protected], or reaching out through our support page at www.goodchat.com/support.

3. Definitions

As used in this policy, the following definition applies:

“Decision” means any action taken by Goodchat, including but not limited to:

  1. suspending or deactivating an account;
  2. suspending or deactivating content shared through Goodchat;
  3. issuing a final warning for a violation to an account;
  4. restricting account features; or
  5. suspending, terminating, or restricting the ability to monetize content.

4. Use

This policy can be used in two ways:

  1. by Goodchat users who want us to review or reverse a Decision; or
  2. non-Goodchat-users in the European Union (EU) or European Economic Area (EEA) who have complained about suspected illegal or non-consensual content on Goodchat and who disagree with Goodchat’s appeal response.

5. Appeal Procedure

  1. To appeal a Decision, you must complete and submit the online appeal form available at www.goodchat.com/appeal.
  2. Only fully completed appeal forms will be considered. Your appeal form must include:
    1. the URL or telephone number of the account;
    2. the URL or a description of the content subject to the appeal;
    3. a detailed explanation of why you believe your content or account complies with the Goodchat Terms of Service and Acceptable Use Policy; and
    4. for non-Goodchat-users in the EU or EEA who disagree with our Decision to permit content to remain on Goodchat, why you believe that content is illegal or non-consensual.

6. Timing

All appeals must be filed within six months of the date of the Decision.

7. Review Process

  1. If we receive a completed appeal form, we will take the following steps:
    1. we will review the relevant Goodchat account information;
    2. we will consider the information and the supporting documents you have provided;
    3. we may request additional information or documents from you or from third parties to assist in deciding the appeal; and
    4. based on the available information, we will either grant, grant in part, or deny your appeal and notify you of our decision, including a clear explanation of the outcome and the reasons behind it:
      1. if we grant your appeal, we will reverse each relevant Decision and any actions taken as a result;
      2. if we grant your appeal in part, we will notify you of each Decision that has been reversed, any actions taken as a result, and the reasons for the partial outcome; or
      3. if we deny your appeal, we will provide reasons for our decision, and no changes will be made to the original Decision.
  2. All appeals related to content moderation decisions or account restrictions will involve human review. While automated tools may assist in the initial moderation process, a qualified team member will review each appeal to ensure compliance with our policies and applicable law.

8. No Liability for Appeal Outcome

We will not be liable for any interruption of access to your Goodchat account, including any loss of earnings or customers, regardless of whether your appeal is granted in whole or in part.

9. Appeals Team

Our appeals team will review each properly filed appeal in a diligent, non-discriminatory, and non-arbitrary manner.

Additional Procedures for EU/EEA Users

  1. You may file a complaint with a regulatory authority or seek a remedy through a certified third-party out-of-court dispute settlement body or the relevant courts in your country of residence or establishment.
  2. In certain circumstances, out-of-court dispute settlements under the EU Digital Services Act (DSA) may apply. Each EU member state must certify an out-of-court dispute settlement body to handle eligible disputes.
  3. You also have the option of pursuing judicial redress by bringing your claim before a court with jurisdiction.
  4. If you believe that content is illegal or otherwise violates our Terms of Service, you may submit a report or complaint. We will review all reports and complaints to determine whether we agree that a violation of our Terms of Service has occurred.
  5. If we determine that no violation of our Terms of Service has occurred and elect not to take action regarding the relevant content, you may be able to refer the matter to an out-of-court dispute settlement body. If you do, we will engage with the out-of-court dispute settlement body in good faith and as required by law.
  6. We are not bound by any decisions made by an out-of-court dispute settlement body and may refuse to engage with one if a dispute concerning the same content and the same grounds of alleged incompatibility with our Terms of Service has already been resolved.